Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns

The colour settings and the type of monitor on your computer used to view the images on this website have an influence on how the images look. You should be aware that images viewed in the majority of web browsers are not colour accurate, and that the prints may look slightly different to how they are viewed on screen. As we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction as a valid reason for returning prints or cards.

Damage

It is the customer’s responsibility to check for any damage that may have occurred during transit. Damage must be checked for within 24 hours from the time of delivery and a report of the damage sent to us. It is essential that you contact us within the 24 hours so that we can claim compensation from Royal Mail and resupply your order.

Shipping returns

To return your product, you should mail your product to: Inky Crow Art, 18 Tollwood Park, Crowborough, East Sussex TN6 2XS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at steve@inkycrow.art for questions related to refunds and returns.